Fulfillment Policy

Last updated: July 19, 2024

Fulfillment Policy
Last updated: July 19, 2024

This Fulfillment Policy outlines how OpenRatesOnly delivers services and products and manages refunds to ensure clarity and satisfaction for our valued clients.

‍Terminology

‍In this policy:

- “Client,” “You,” and “Your” refer to the person using this website and agreeing to the Company’s terms and conditions.
- “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to OpenRatesOnly.
- “Party,” “Parties,” or “Us” refer to both the Client and OpenRatesOnly.

All terms relate to the offer, acceptance, and consideration of payment necessary for providing assistance to the Client in meeting their needs with respect to the Company’s services, in accordance with the prevailing laws of the United States. The use of singular, plural, capitalization, and pronouns is interchangeable and refers to the same meaning.

‍Delivery Policy

‍At OpenRatesOnly, we are committed to efficient service delivery and high-quality digital products. Our services start with a strategic kickoff meeting, leading to initial deliverables within 7 days, with ongoing communication facilitated through Slack. Digital products are delivered directly to your email or made available for download, ensuring immediate access and utility.

‍Portfolio Usage Rights

‍By using our services, clients grant us permission to showcase completed projects on our website and other platforms as part of our portfolio. This demonstrates our capabilities and achievements in the industry.

‍Unlimited Revisions

‍We offer unlimited revisions within fair use for specific services to ensure your satisfaction. This policy is valid for 14 days post-delivery, allowing ample time for adjustments to align with your vision while respecting the original scope of work.

‍Refunds and Returns

‍Customer satisfaction is our priority. Therefore, we offer:A 30-day money-back guarantee for digital products if they do not meet your expectations.Consideration for refunds on agency services under specific conditions, such as non-performance or discrepancies from the agreed-upon deliverables.

‍Cancellation and Project Abandonment

‍Cancellations are reviewed on a case-by-case basis. Full refunds are provided if work has not commenced. For projects underway, a portion of the paid amount may be retained. Projects deemed abandoned due to extended client unresponsiveness (30 days) may result in the forfeiture of refunds, in alignment with our commitment to active engagement and progress.

‍Making a Complaint

‍If our services do not meet your expectations, please contact us directly at harris@openratesonly.com. We are dedicated to resolving any issues efficiently and ensuring your satisfaction with OpenRatesOnly.

‍Contact Us

‍For further inquiries or comments regarding our Fulfillment Policy, please reach out to us at harris@openratesonly.com. Your success and satisfaction are our top priorities.